FAQ

Everything you might be wondering, answered with care.

How long does shipping take?

We ship within the US only, and orders are processed in 1-3 business days. Standard shipping is a flat $4.95 (free on orders of $60 or more) and delivery typically takes 5-14 business days after dispatch - US-printed apparel usually arrives in 5-8, while pet essentials shipped from our partner warehouses can take 10-14. Express shipping is $15, with priority processing within 1 business day and delivery typically in 3-8 business days after dispatch.

How does the heartbeat plush work?

A gentle pulsing module inside the plush mimics a resting heartbeat, giving anxious pets a familiar, soothing presence that eases separation anxiety and lonely nights.

Is the donut bed washable?

The Cloud Calm Donut Bed is designed to be easy-care — full wash instructions are coming soon. In the meantime, keep it fresh with a gentle spot clean and a lint roll.

When will my order arrive?

Add processing (1-3 business days) to the delivery time for the option you choose: Standard typically arrives 5-14 business days after dispatch, Express typically 3-8. We will email your tracking as soon as your order ships.