Refund policy

Return and refund policy
We want you and your pet to love your Drowsepaw calming essentials. If something isn't right, we're here to help.

30-day returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Starting a return
To start a return, please contact us at drowsepaw@gmail.com. We'll share return instructions and the return address with you directly.

Damaged or wrong items
If your order arrives damaged, defective, or incorrect, please contact us right away at drowsepaw@gmail.com so we can make it right.

Refunds
Once we receive and inspect your return, we'll let you know whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process the refund.

Exchanges
If you'd like to exchange an item, please contact us and we'll be happy to help arrange it.

Questions?
Please reach us at drowsepaw@gmail.com — we're always happy to help.